1. Introduction

Welcome to Netca Solutions . By accessing or using our website, software, applications, and services (collectively, the “Services”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, you must not use our Services.

2. Definitions

• “Company” refers to Netca Solutions, including its directors, employees, and authorized agents.
• “Services” refers to the IT-related products and services provided by Netca Solutions, including but not limited to software development, consulting, cloud services, network management, IT support, and data management.
• “User” refers to any individual or entity accessing or using our Services.
• “Content” refers to all data, materials, information, software, text, graphics, images, video, or other content provided via our Services.
• “Client” refers to any User who enters into a service agreement with us for the provision of IT services.

3. Acceptance of Terms

By accessing our Services, you agree to be bound by these Terms, our Privacy Policy, and any other legal notices posted on our website. These Terms apply to all users of our Services, including but not limited to visitors, clients, vendors, or partners.

4. Services Provided

 Service Scope

Neta Solutions provides a range of IT services, including:

• IT consulting
• Software development and customization
• Cloud infrastructure services
• IT security and monitoring
• Network management and support
• Data storage, migration, and backup
• Remote technical support
• Other professional IT services as detailed on our website or service agreements

The specifics of any services you purchase will be defined in individual service agreements, statements of work (SOW), or contracts provided to you.

Service Availability

We will make reasonable efforts to ensure that our Services are available at all times. However, we do not guarantee that Services will be uninterrupted or error-free. Maintenance, upgrades, or other technical issues may cause temporary disruptions to Services. We will endeavor to notify clients of any planned downtime.

Service Modifications

We reserve the right to modify or discontinue any aspect of the Services at any time, including the availability of any feature, database, or content. Where possible, we will provide advance notice of any significant changes.

5. User Responsibilities

Account Registration

To access certain Services, you may be required to create an account. You agree to provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials and are fully responsible for all activities that occur under your account.

Compliance with Laws

You agree to use the Services only for lawful purposes and in compliance with all applicable laws and regulations. You may not use the Services to engage in activities that:

• Violate any local, national, or international law.
• Infringe on the intellectual property rights of others.
• Distribute malware, viruses, or harmful code.
• Engage in fraudulent or deceptive practices.
• Attempt to gain unauthorized access to our systems or other user accounts.

Accurate Information

You must provide accurate and up-to-date information when interacting with our Services. This includes, but is not limited to, financial, legal, and business details that may impact the performance of the Services.

6. Intellectual Property

Ownership

All materials provided via our Services, including text, software, images, videos, designs, and graphics, are the intellectual property of [Your Company Name] or its licensors. You may not copy, reproduce, distribute, modify, or create derivative works from any content without explicit permission from Netca Solutions.

User-Generated Content

If you submit or provide content via our Services, you grant Netca Solutions a worldwide, non-exclusive, royalty-free, irrevocable, sublicensable, and transferable license to use, reproduce, modify, distribute, and display the content in connection with the provision of the Services.

Software License

Where software is provided as part of the Services, you are granted a non-exclusive, non-transferable license to use the software solely for the purposes outlined in your service agreement. You may not reverse engineer, decompile, or disassemble the software unless permitted by law.

7. Confidentiality and Data Protection

Confidential Information

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of their business relationship. This includes, but is not limited to, technical information, business strategies, client data, and financial information.

Data Protection

We are committed to safeguarding your data. Please refer to our Privacy Policy for detailed information on how we collect, store, and protect personal and business data.

Data Use

Netca Solutions may collect, process, and use data as necessary for the delivery of the Services. This includes usage data, technical logs, and performance metrics. We may anonymize and aggregate data for internal purposes, such as improving our Services, but we will not share personal or sensitive data without your explicit consent unless required by law.

Data Backup

It is your responsibility to ensure that all necessary backups are maintained for your data, unless explicitly agreed otherwise in writing. We do not guarantee the backup of any data except as specified in an agreement.

8. Payment and Fees

Service Fees

The fees for our Services will be outlined in your service agreement or as otherwise communicated in writing. You agree to pay all fees in accordance with the agreed-upon terms. Fees are typically billed on a monthly or project basis, depending on the nature of the service.

Payment Terms

All payments are due within 10 days of invoice unless otherwise specified. Late payments may incur interest at a rate of 10% per month. You are responsible for any taxes, including but not limited to VAT, sales tax, or other government-imposed fees associated with the Services.

Refund Policy

Refunds will only be provided in accordance with the specific terms set forth in your service agreement. If no refund policy is stated, no refunds will be issued for services already rendered.

We strive to provide exceptional services and customer satisfaction. However, if you are not completely satisfied with our services, we are here to help.

Eligibility for Refunds

Refunds may be provided under the following conditions:

• Service Downtime: If our platform experiences significant downtime beyond the Service Level Agreement (SLA), you may be eligible for a partial refund or credit.
• Failure to Deliver Services: If our team fails to deliver the promised services due to internal issues, a full or partial refund may be issued depending on the extent of non-performance.
• Overpayment: If you have been charged more than the agreed-upon subscription or service fee, we will refund the overcharged amount.

Non-Refundable Services

• Usage Fees: Any fees related to usage beyond the agreed limits (e.g., extra data or user seats) are non-refundable.
• Third-Party Services: Fees related to third-party services or tools integrated into our platform are non-refundable, as they are governed by the third party’s terms.
• Completed Projects: If a service or project has been delivered in full, it is considered non-refundable.

Subscription Services

• Monthly Subscriptions: You may cancel your subscription at any time. However, no refunds will be issued for the current billing cycle. Access to the platform will remain available until the end of the paid period.
• Annual Subscriptions: If you cancel an annual subscription, you may be eligible for a prorated refund based on the remaining months of service, subject to a cancellation fee of [10%] to cover administrative costs.
• Free Trials: No refunds will be provided for charges incurred following the expiration of a free trial period unless the subscription was canceled before the trial ended.

Requesting a Refund

To request a refund, please follow these steps:

1. Contact our support team at info@netcasolutions.com or through Phone.
2. Provide details about your service, the reason for the refund, and any supporting evidence (e.g., screenshots, invoices).
3. Refund requests must be submitted within 15 days of the charge or issue.

Refund Processing

• Approved refunds will be processed within 5 business days after approval.
• Refunds will be issued to the original payment method or, where applicable, as a credit on your account.
• Refunds may take additional time to reflect in your account, depending on your financial institution.

Exceptions

• Refunds will not be issued in cases of misuse, violation of terms, or fraudulent activities related to the use of our services.

 Modifications to Policy

We reserve the right to modify this refund policy at any time. Changes will be communicated via email or through our platform and will be effective immediately.

9. Termination of Services

Termination by User

We may terminate your use of the Services at any time by providing written notice to Netca Solutions. Termination will not relieve you of your obligation to pay any outstanding fees.

Termination by Netca Solutions

We reserve the right to suspend or terminate your account or access to the Services at our discretion, without notice, for any reason, including:

• Breach of these Terms.
• Failure to pay for services.
• Violation of applicable laws.
• Engagement in harmful activities that threaten the security or integrity of our systems.

Effect of Termination

Upon termination, all rights granted to you under these Terms will immediately cease. You are responsible for downloading or retrieving any of your data stored with us before termination. We are not responsible for any data loss or consequences following termination.

10. Limitation of Liability

To the fullest extent permitted by law, [Your Company Name] shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Services, including but not limited to:

• Loss of data
• Loss of revenue
• Loss of business or anticipated profits
• Loss of goodwill

Our liability to you for any damages shall in no event exceed the total fees paid by you for the Services during the [12] months prior to the event giving rise to the claim.

11. Indemnification

You agree to indemnify and hold Netca Solutions, its employees, affiliates, and agents harmless from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorney’s fees) arising out of or related to your use of the Services, violation of these Terms, or infringement of third-party rights.

12. Dispute Resolution

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of New York, without regard to its conflict of law principles.

Arbitration

Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of New Jersey Arbitration Institution. The arbitration shall take place in Jersey City, and the decision of the arbitrator shall be final and binding.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on our website, and it is your responsibility to review these Terms periodically. Continued use of the Services after any changes indicates your acceptance of the updated Terms.

14. Miscellaneous

Entire Agreement

These Terms, along with any service agreements, statements of work, and our Privacy Policy, constitute the entire agreement between you and [Your Company Name] and supersede any prior agreements or understandings.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Waiver

Failure by Netca Solutions to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

Assignment

You may not assign your rights or obligations under these Terms without the prior written consent of Netca Solutions  We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets.

15. Contact Information

If you have any questions about these Terms, please contact us at:

• Email: Info@netcasolutions.com